New Delhi, Aug 13:
In a paradigm shift in its approach to incorporate public opinion in its policies, Indian Railways will tap innovative ideas from the people to achieve higher customer satisfaction and provide value-added services. An Innovation Promotion Group (IPG) is being set up to seek innovative ideas from the public including reputed institutions, universities and industries to improve services and productivity, a senior Railways Ministry official said. The IPG will comprise nine senior railway officials dealing with various departments including traffic, finance, telecom, civil and electrical. The multi-departmental IPG will also interact with national and international railway organizations, railway customers and railwaymen to promote innovations for improvement in productivity of resources. "The IPG is being set up at Rail Bhawan to receive innovative ideas. We will publicise this to get a good response," said the official. The other basic objectives behind setting up the IPG are improvement in system efficiency, enhancement of the existing capacity, introduction of modern systems and technologies besides improving reliability in railway system and reduction of maintenance costs. Bureau Report
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The Indian Railways must be privatized very systematically. - K.Venugopal - Mumbai
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